Streamline your customer responses with context-driven collaboration and real-time updates
Give yourself (and your teammates) the gift of time by automating ticket notifications. With automated notifications, tickets will be posted to Slack channels in real time with ongoing updates, and full visibility and context.
Speed up ticket resolutions by enabling seamless collaboration on a ticket right inside Slack. Slack users can participate in discussions and leave private notes, without having to access Freshdesk or be an agent. The best part? Replies to ticket messages get synced back to Freshdesk, so context is preserved for future reference.
Agents can create and edit tickets, and respond to customers directly from Slack. As well, they can stay on top of their support queue, and view the most recent and pending tickets assigned to them, all via the Home tab of the app.
Accelerate ticket resolutions by enabling collaboration within Slack. Simple mapping configurations will automate notifications and ensure that incidents and service requests are posted to Slack channels with continuous and ongoing updates
Slack users can discuss, edit and leave private notes on tickets - no need to access Freshservice or be an agent. Updates are automatically posted to the message thread and synced to the ticket, ensuring it becomes a system of record for issue resolution
Create and edit tickets, and respond to employees or customers directly from Slack. Agents can stay on top of their support queue, and view the most recent and pending tickets assigned to them, all via the home tab of the app.
Say goodbye to time spent switching between tools, by unifying the sales and marketing silos by bringing your CRM data right inside Slack. Get your teams on the same page with all conversations and deal information in one place allowing teams to communicate with full context.
Empower sales teams to collaborate seamlessly across teams be it marketing, customer support reps, developers, and legal teams. Make important decisions, by accessing critical information right when it’s needed, and close deals faster.
Enable teams to receive notifications in real-time in Slack or Freshsales Suite triggered by a change in deal information, or a simple mention to alert any team member. And the best part? You work where you want to without missing out on timely updates to key information.
Create Slack threads within Accounts 360 page for each account within Freshdesk Customer Success. Enjoy a single interface to view, filter, and manage threads - no more hunting for Slack conversations! Still worried about set-up? Don't be, because admins can configure the integration in a few simple steps and white-list channels for agents to create threads.
Bring distributed teams together to engage and nurture customers with the proper context at the right time - with real-time updates on customer conversations and priorities. Identify customer delight opportunities and work with subject matter experts to reduce churn, improve customer advocacy, and grow customer value.
Businesses often find it difficult to configure and manage multiple messaging integrations. Piece-meal messaging integrations increase the total cost of ownership in the absence of a unified platform-backed solution. The Freshworks Neo Platform provides improved scalability and security for your business. Now you can reduce implementation friction and quickly scale your team collaboration at no additional cost.
Manage all your interviews on the Freshteam Slack channel with instant notifications on upcoming, cancelled and rescheduled interviews. Filter upcoming interviews by specific time range. For your team, easily track your team’s time off trends to plan your projects better. While you get notified on time-off applications, cancellations and date changes, your employees get notified whenever their time off requests are approved or rejected.
Whether it's timely submission of interview feedback by hiring panel or approval/rejection of your team’s time off requests, now avoid possible delays with proactive Slack reminders. Your interviewers can submit feedback immediately after the interview through the Freshteam Slack channel and you can approve or reject your team’s time off requests within Slack, with a single click.
Say goodbye to multiple messaging integrations! Enable a single Slack app for all your team collaboration requirements. Powered by the Freshworks Neo Platform, you can easily integrate Freshteam and Slack at no additional cost and securely scale team collaboration.
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