The ultimate customer-for-life software suite
Engage your customer at every step of their journey. Freshworks’ unified sales, support, marketing, and success platform makes every interaction a moment of WOW!
Unify your sales, support, and marketing so your teams can wow your customers with 360° data and personalized experiences on any channel they want. Freshworks is the customer-for-life software that delivers superior engagement from email to phone, chat, mobile, and social.
Instantly pull your teams together inside a ticket or CRM record with all the information they need to wow your customer. Regardless of whether they are internal or external partners, Freshconnect gives your teams all the context they need to solve customer issues and keep a customer for life.
Happy employees = happy customers. Give teams an easy way to access the history of customer engagement so they can fully empathize with customer need. With Freshworks, agents bear witness across time to all the customer conversations, purchases, and interaction data from every digital channel, empowering them with a 360° view.
The Freshworks customer-for-life suite is extensible. Choose from hundreds of apps in the marketplace or build your own with the Freshworks developer platform.