Freshworks
  • Products

      Customer Experience

    • Freshdesk A unified platform to deliver the best omnichannel customer service. Customer Support Software
    • Freshchat Deliver digital-first customer service powered by bot and human assistance across convenient and familiar channels. Customer Messaging Software
    • Freshcaller Reimagine your cloud-based phone system for businesses of all sizes across 90+ countries. Call Center Software
    • Freshsuccess Protect revenue, increase customer lifetime value, and strengthen customer relationships. Customer Success Software

      • Sales and Marketing

    • Freshworks CRM Align your sales and marketing teams to create better experiences with an all-in-one CRM. CRM Software

      • IT Service Management

    • Freshservice Streamline your IT service and manage internal requests from your employees. IT Service Management Software

      • HR Management

    • Freshteam Recruit and onboard top talent. Manage all employee details and time off in one place. HR Software for growing businesses
    • View all products
  • Platform
    • icon

      Freshworks Neo

      Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
    • icon Freddy AI
      • About Freddy AI
        •
      • Freddy AI Skills
        •
    • icon Features
      • Analytics
        •
      • Neo Admin Center
        •
      • Collaboration
        •
      • Events and notifications
        •
      • Unified Customer Record
        •
      • icon
    • Marketplace
      • icon
    • Developer Portal
      • icon
    • Technology Alliances
  • Company
    • About
    • Leadership
    • Board of Directors
    • Investors
    • Affiliates
    • Partners
    • Careers
    • Press
    • Contact Us
  • Resources
    • Blogs
    • Academy
    • Videos
    • Community
    • Fresh Start
  • Customers
  • Support
    • Help & Support
    • Services

  • North America

    English

    Middle East and Africa

    English (UAE) English (South Africa)

    Europe

    English (Europe) Deutsch Nederlands Français Svenska Español Português Pусский Polski Türkçe Norwegian

    Latin America

    Español Português

    Asia Pacific

    日本語 한국어 简体中文 ภาษาไทย 繁體中文
  • English

AI: Artificial Intelligence or Artificial Impact?

Only 12% of CRM users actually use AI
 

New research indicates broad dissatisfaction with AI in CRM solutions. 3 out of 4 CRM users are looking for more out of AI and are open to switching to a different CRM platform to get it.

Download the AI Report

Complete the form to get the full report

    By clicking on DOWNLOAD THE COMPLETE REPORT, you acknowledge having read our Privacy notice

    By clicking on DOWNLOAD THE COMPLETE REPORT, you acknowledge having read our Privacy notice
    Thank you for filling the form!

    A copy of the AI Report has been sent to your email. 

    Freshworks
    • Freshworks
    • Freshdesk
    • Freshservice
    • Freshcaller
    • Freshchat
    • Freshteam
    • Freshping
    • Freshstatus
    • Freshsuccess
    • Freshworks CRM

    COMPANY

    • About
    • Leadership
    • Board of Directors
    • Investors
    • Customers
    • Solutions
    • Affiliates
    • Partners
    • Careers
    • News room
    • GDPR
    • Tax FAQs
    • Contact us

    CONNECT WITH US

    Terms of service Privacy Notice Takedown Policy GDPR Security CSR Policy Tax FAQs Unsubscribe

    Copyright © Freshworks Inc. All Rights Reserved

    We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our Privacy Notice. Our Cookie Policy provides information about managing cookie settings.

    Accept Cookies
    no results

    Sorry, our deep-dive didn’t help. Please try a different search term.