Bring your IT support and messaging workflows together with the Freshservice - Freshchat integration
The Freshservice - Freshchat integration helps in bridging your IT support and messaging workflows. You can either choose to convert specific conversations into tickets or all conversations into tickets (default option).
Integrating Freshservice and Freshchat gives you the convenience of converting your chats into tickets directly from within Freshchat. It helps you avoid the hassle of having to manually create tickets and switch between two applications to resolve a query. It not only streamlines the process of ticket creation but also helps you keep track of the tickets created for every conversation within Freshchat.
For detailed instructions on how to get the integration done, refer to this link: