AnswerDash offers SaaS‐based, contextual self-service so customers can find answers quickly and easily without navigating to a ‘help island’.
AnswerDash’s predictive Q&A engine enables companies to empower their users with the right information in the right place at the right time, whether on websites, in mobile apps or via chatbots.
With AnswerDash, businesses can transform their digital user experience to dramatically cut support costs, increase sales conversions and improve customer satisfaction.
AnswerDash provides this support by overlaying a dynamic Q&A tab on each website page. When clicked by visitors, the tab pops out and displays the most commonly asked questions which are relevant to that page. By clicking on one of the common questions, a visitor receives an instant answer without having to leave the page to search a static FAQ or formulate a search query. The system leverages a company’s existing knowledge base and determines the optimum questions to present using AnswerDash’s predictive Q&A engine based on proprietary natural language processing (NLP) algorithms.
AnswerDash integrates with the most popular knowledge bases and ticketing systems from Salesforce.com, Zendesk and Freshdesk, bringing knowledge base content directly to the point of need. AnswerDash also integrates with live chat solutions from leading providers such as Olark, Zopim, LiveChat, inContact, and SnapEngage. Founded by experts in human-computer interaction at the University of Washington, AnswerDash was named a Cool Vendor in Gartner's 2015 CRM Customer Service Report. Learn more at www.answerdash.com.
You can easily sync all of your Freshdesk knowledge base articles to your AnswerDash Q&A. Below are the instructions for syncing Freshdesk with AnswerDash:
1. Login to AnswerDash tools:
2. Select Settings -> Integrations -> Freshdesk
3. Enter your Freshdesk domain and API key.
4. Select Submit
5. Which Solutions Articles do you want to Sync and how they should map to your AnswerDash page groups.
6. Choose if new Q&A should be auto-published.
7. Press "On" to begin syncing
It's that easy!