SnapHelp is a native self-service and engagement experience application for Freshdesk.
1. SnapHelp is a native mobile self-service and customer engagement application.
2. SnapHelp is pre-integrated with Freshdesk to allow employees, as well as helpdesk users to engage and interact with their respective IT helpdesk.
3. IT service advisors, as well as agents can connect and interact with consumers on their smartphones directly from within Freshdesk.
4. SnapHelp delivers superior engagement experience via built-in chat, video chat, one-click search, and a fully integrated knowledgebase.
5. With built-in video chat, service advisors can now visually collaborate with customers and help resolve the issues.
6. SnapHelp’s built-in Smart Knowledge Manager recommends best matched knowledge articles, as well as solutions that helped solved similar questions.
7. Service advisors as well as agents engage with consumers directly from within Freshdesk and can push relevant knowledge to consumers with one-click.
8. SnapHelp extends a community self-service experience by allowing other consumers to suggest and recommend solutions.
9. SnapHelp uses two-factor authentication, as well as single sign-on features to offer seamless experience to the users.
10. SnapHelp is a true global app that supports 18 languages to extend self-service experience in local languages for global users.
11. SnapHelp is a complete mobile self-service engagement experience for Freshdesk.
12. SnapHelp allows service agents to engage the customers on smartphones and tablets.
13. SnapHelp delivers a premium, high-level service experience to your customers.
- Freshdesk Customer Service Management
- Audetemi CRM Connect plugin for Freshdesk