Actionable analytics for better customer service operations
ClearGraph offers fast, intuitive analysis of your data through a search-based interface. Quickly set up and send automated reports that will keep your team up-to-date with your company’s metrics.
Optimized Support Team Staffing
View changes to support volume and quality over time. Find trends in contact type and quality.
Present your data on a large display as a dashboard for easy reference.
Track important KPI's like time to first response and satisfaction rating.
Automated Email Reports
Send reports out on an automated schedule. Flexible scheduling options include picking any day of the week or even bi-monthly.
Visit https://cleargraph.io/integrations/freshdesk to request a live demo, and a ClearGraph sales representative will be in touch with you to discuss how ClearGraph can be useful for you.