Delighted's Freshdesk integration includes three key features:
1. The ability to trigger surveys following interactions in Freshdesk
2. The ability to fully configure the events/actions that trigger those surveys
3. The ability to configure each component of your survey - all directly within the Delighted dashboard
Delighted's Freshdesk integration is most often used for:
- Post-support CSAT surveys (ex. triggering a survey directly following a ticket being solved in Freshdesk)
- Quality Assurance (ex. verifying each agent's performance based on metrics like CSAT or CES)
- Sales hand-off surveys (ex. how well were customers handed off from sales to CS representatives)
- And much more!
Give the Delighted+Freshdesk integration a try and start collecting customer feedback today!
Full instructions for configuring the Freshdesk integration can be found in Delighted's Help Center here:
https://help.delighted.com/article/520-the-freshdesk-integration
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