Get more out of your Freshworks products

App cover art submitted by the app developer that represents the app

Delighted

Trigger Delighted surveys (ex. CSAT) based on interactions in Freshdesk (ex. ticket solved).
Free
OverviewHow to install?
Delighted's Freshdesk integration includes three key features: 1. The ability to trigger surveys following interactions in Freshdesk 2. The ability to fully configure the events/actions that trigger those surveys 3. The ability to configure each component of your survey - all directly within the Delighted dashboard Delighted's Freshdesk integration is most often used for: - Post-support CSAT surveys (ex. triggering a survey directly following a ticket being solved in Freshdesk) - Quality Assurance (ex. verifying each agent's performance based on metrics like CSAT or CES) - Sales hand-off surveys (ex. how well were customers handed off from sales to CS representatives) - And much more! Give the Delighted+Freshdesk integration a try and start collecting customer feedback today!
Full instructions for configuring the Freshdesk integration can be found in Delighted's Help Center here: https://help.delighted.com/article/520-the-freshdesk-integration

App Info

Published by Delighted
about almost 3 years ago

Works with

Supported for

Categories

Surveys & Feedback

Other Resources

Please visit the vendor’s website for privacy policy and terms of use.
* Charges may apply from the app developer.
close modal
close modal
Go to Developer Portal