Using elevio, you can receive new support tickets from any page of your site, and allow your users to view and reply to any of their existing support tickets.
Plug and play - Got an existing Freshdesk account? Connect it in seconds to bring the power of Elevio to your support process.
Sync your existing Knowledge Base - Within seconds, you can bring in your existing knowledge base to every page of your site.
Give your users a support tool - You get to use Freshdesk to manage your tickets, make it easy for your customers to manage their tickets with your app, with Elevio.
Let users create, view & reply - From any page of your site, users can view their existing tickets, reply to them or create a new one. Without leaving the page.
Enter your freshdesk subdomain and API key below
To obtain your API key, follow these steps:
Login to your Support Portal
Click on your profile picture on the top right corner of your portal
Go to Profile settings Page
Your API key will be available below the change password section to your right