Send automated CSAT surveys after every ticket closure in Freshdesk
It is pertinent for you to always be on top of what your customers feel about your support.
Examinare’s integration enables you as a customer of Freshdesk and Examinare to send out automatic follow-up Surveys. Examinare will scan your database every 24 hours for newly closed tickets.
By sending a Service Assessment Survey on every Support request you can easily track what your customers really think about your feedback handling. The Freshdesk integration is a ”set and forget” functionality that will make your follow up tasks easier.
1. Create your Feedback Survey in Examinare and publish as Private or Private Anonymous Survey.
2. Go to your Examinare Account and click on Integrations.
3. Navigate to Freshdesk Integration.
4. Choose your Feedback Survey already created in your Examinare Account (From step 1).
5. Add your Freshdesk API information according to the steps.
6. Your feedback routine is now all set.