Version 4.0
Released on Nov 07, 2023
- AI powered call summaries.
- Call Recordings available per ticket.
- Automatic ticket creation on calls, chats and voicemails.
- Manual ticket creation with pre-defined subject, status, priority, groups.
- Automatic ticket pop on IVR input.
- Search with multiple phone number formats.
- Azure hosting with guaranteed 99.9% uptime
Version 3.0
Released on Sep 04, 2023
FDK 9.0 Update
Added customizable prefix matching
Version 2.0
Released on May 28, 2021