The FONREACH - Freshdesk integration lets you create tickets from calls and voicemails.
With FONREACH, your agents can work from home, on their mobile phones and internationally. It takes 5 minutes to setup and is completely customizable so you can build your entire call center in the cloud.
Your incoming calls and voicemails can automatically create tickets in Freshdesk.
Tickets are assigned to the right agent and client.
Outgoing calls can create tickets as well, with the same functionalities as incoming calls.
If a client leaves you a voicemail message, a Freshdesk ticket will be created.
All tickets will have a link to the call recording or voicemail attached.
FONREACH provides enterprise-level call center software functionality without the hassles, costs and long-term contracts. FONREACH comes with a fix-price of 40 USD/month regardless of the amount of users/phone extensions.
You can activate and configure the FONREACH-Freshdesk Integration in a couple of easy steps:
Step 1: Install/Enable Freshdesk
You can install from within your FONREACH user portal.
In FONREACH you need to select “Administration” “External Application”. Select Freshdesk from the menu tab and click “Enable Freshdesk”. Key in your API
Step 2: Configure the Freshdesk Settings in FONREACH
Select for which FONREACH users you like to create Freshdesk tickets.
All calls are now creating tickets in Freshdesk. All call recordings will be accessible from Freshdesk as well.