The FreshBooks - Mint App helps in synchronizing data between Freshdesk and FreshBooks accounts.
The FreshBooks - Mint app for your Freshdesk will let you handle time-tracking and invoicing needs from the comfort of your helpdesk.
Note: This App will work only with latest FreshBooks Version and not on the Classic FreshBooks Version
Some benefits of using this app are:
* Access requester's information from FreshBooks inside a Freshdesk ticket so agents have additional context when responding to their queries. The information is fetched inside Freshdesk based on matching email address of the contact in FreshBooks.
* Track and log time in FreshBooks right from within Freshdesk.
* Easily view FreshBooks invoices for the requester from within a Freshdesk ticket.
You can now make your helpdesk software also act as your time tracking and invoice management tool with FreshBooks app for Freshdesk.
Follow the steps below for installation:
Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity or Time Tracking & Billing > Search FreshBooks > Select FreshBooks > Click Install. The app will be installed.
On the Freshdesk ticket details Page, open the 'FreshBooks - Mint' app. Click on the AUTHORISE button, which will redirect you to FreshBooks login page, if you are not already logged in Freshbooks. Input your FreshBooks credentials and Authorise.
There you Go! Set and Ready.
Go to Admin > Helpdesk Productivity > Apps > FreshBooks > Uninstall.
If you are facing any issues, Do feel free to reach out to us at email@example.com or create a ticket at https://makoitlab.freshdesk.com