Easily analyze support ticket workflow directly in Freshdesk with GoodData analytics.
The GoodData for Freshdesk app lets any user gain valuable in-depth insight into their support ticket workflow, translating to immediate results, from more efficient ticket resolution to increased customer satisfaction.
Start with our 21-day free trial and experience GoodData for Freshdesk’s full feature set, commitment-free.
With a set of 10 straightforward, pre-made dashboards — alongside the ability to easily create and customize charts, reports, and dashboards — users have an interactive, in-depth view into the organization’s customer support performance. Without any necessary assistance from IT teams or data analysts, users get the data they need, when they need it. It’s intuitive for everyone, no matter their level of technical expertise.
GoodData for Freshdesk lets you visualize and analyze:
- Ticket volume (backlog, volume handling)
- Ticket details (by channel, ticket age, product, type, priority)
- Agent and group ticket data
- Agent and group benchmarking
- Individual customer ticket flow
- Timesheet data (time tracked/tickets per given customer)
Plus, you’ll gain:
- Support for custom fields (tickets, contacts, companies)
- Customized permissions for user-created dashboards
- KPI indicators for alerts triggered by KPI thresholds
Benefit from all the information you need to:
- Resolve tickets more efficiently
- Allocate resources more effectively
- Boost employee performance
- Increase customer happiness
- Reduce customer support costs
- For support and to share your experience with others, head to our Community.
- Any issues that fall under "Severity Level 1", as described in our Support Policy, can be escalated to the GoodData support team.
Bring key analytics insights directly to your support desk with GoodData for Freshdesk.
GoodData for Freshdesk is available to the following Freshdesk plans:
Full installation instructions can be found in the GoodData for Freshdesk documentation: https://help.gooddata.com/pages/viewpage.action?pageId=102210717