Integrate Goverlan within seconds to combine incident management with problem resolution.
Once integrated, you will be able to access, manage and work on your FreshDesk tickets directly from within Goverlan and quickly resolve issues. Upon working on a ticket, the full transcript of Goverlan actions is automatically registered in the incident record for accountability, auditing and knowledge building.
Open the Goverlan General Settings, select the Incident Management category and select the FreshDesk provider from the list:
1. Provider web service URL: Enter the web address of your FreshDesk company instance.
2. Operator Console URL: This optional setting accepts a FreshDesk web address that you wish to configure as the default location to go to, when clicking on the FreshDesk icon within Goverlan. If you leave this blank, the Provider web service URL is used by default.
3. Email Address and Password: Your FreshDesk web portal user identifier
4. Max rows per query: The maximum number of incidents returned by FreshDesk when placing a query. Keeping this setting low improves performance and responsiveness.