Leverage Guru to unify and dynamically recommend your organization's collective intelligence.
Guru is a knowledge management platform that unifies your organization’s collective knowledge, verifies its accuracy and empowers your client-facing teams (support, sales and success) to confidently and more quickly respond to questions, accelerate first call resolution rates and decrease handle times within Freshdesk. The best customer experiences are driven by humans, and with Guru, your agents can deliver delightful customer experiences at scale: Ready to activate your 30 day free trial:
Arm your agents:
- Guru’s AI-powered integration and browser extension brings your support agents the knowledge they need, coaching them in real-time within Freshdesk. The best search is no search - With Guru AI Suggest you no longer need to search for the knowledge you need. It will find you when you need it.
- Guru’s verification engine ensures that your team is responding to their clients with confidence. Your knowledge will be consistently reviewed and validated by your subject matter experts.
- Guru Analytics will help to identify knowledge gaps + discover trends to constantly refine your enablement strategy
- Accelerate first call resolution rates by up to 62% and decrease handle times by 20% to improve your overall CSAT by arming your agents with the just-in-time information they need.
Additional resources to inspire and inform:
With Guru, the knowledge you need to do your job finds you–when and where you need it most.
Ready to dive in and enable Guru AI Suggest for Freshdesk, kick-off your 30 day free trial via the following link:
The link to the Guru Help Center with articles on Guru + AI Suggest for Freshdesk and Freshchat can be found under the Help & Support section.