Integrating Freshdesk with HelpOnClick enables you to automatically forward HelpOnClick chat transcript emails to a specific Freshdesk account.
HelpOnClick live chat support the following features:
1. View site visitor’s information using their email.
2. Initiate chat sessions.
3. Run multiple chats.
4. Transfer chat to another operator.
5. Set default offline messages.
6. With Freshdesk Integration, you can configure to automatically forward the chat transcript emails to your Freshdesk account.
Check out the following link for configuration instructions: