IBM App Connect allows you to easily connect Freshdesk with other cloud/SaaS applications and data.
As you build out your new digital infrastructure to respond to ever-changing customer demands, you need to be able to capture new events, contextually and in near real-time. By orchestrating the right follow on actions through workflows, you immediately react to new events, ensuring that your customers have a positive experience through IBM App Connect for Freshdesk
IBM App Connect also allows you to utilize smart connectors to capture events from your Freshdesk on event-driven architectures, while polling enables you to capture events from those that don’t natively support events. Unique capability and situational tooling then empower your teams with the context to apply such data, to rapidly build and change integrations as their needs shift, enabling the business to move at the speed of its customers.
Visit https://www.ibm.com/in-en/cloud/app-connect/get-started for details on how to sign up and install the integration.