Customer Support Managers use Cx MOMENTS Search and Discovery to instantly find and trend customer tickets and interactions related to any specific topics.
Search & Discovery instantly finds and trends customer tickets for any topics. In just one click you will be able to:
- Discover how a specific issue is trending.
- Save and share your search results with other teams.
- Export all related tickets in one click.
Just try it! It takes 3 minutes to connect your Freshdesk instance to Cx MOMENTS, and you can then instantly find and discover trends across your customer support data.
How to connect your Freshdesk instance to Cx MOMENTS
1. login to Cx MOMENTS portal.
2. Select FRESHDESK as your datasource
3. Enter your API key and Freshdesk domain to connect your Freshdesk instance to Cx MOMENTS
4. Name your dataset and click 'Submit'.
And you're done!