Call your prospects and customers directly from Freshdesk through Kaleyra CTI plug-in
Through the Kaleyra Click-to-Call app, users can directly make calls from Freshdesk.
Once installed the Kaleyra plug-in enables users to make calls directly from Freshdesk. This eliminates the need to log-in to the voice platform, dial, copy, paste or edit numbers from emails. This instant outbound dialing helps increase the overall productivity of the business communication and enhances team collaboration.
The Kaleyra plug-in on Freshdesk offers the following features and more:
1. Get caller details for incoming calls directly in Freshdesk
2. Dial numbers directly from the Freshdesk
3. Dial customers directly from the ticket
4. SMS contacts directly from the ticket
5. Follow-up with customers through scheduled calls at their convenience
1. Install the Kaleyra plug-in from Freshdesk marketplace
2. Refresh your page you will immediately be able to see a new Kaleyra icon on the main menu. You can immediately start making and receiving calls!
3. for more instructions read https://developers.kaleyra.com/docs/freshdesk