Konnect Insights is a powerful social listening and analytics tool for Freshdesk.
Konnect Insights is used by marketers, customer care, top management, analysts, CEOs to take data driven decisions with an integrated suite - Listening + Analytics + Publishing + ORM / Social CRM.
- It is built on latest big data technologies, the experience using the tool is amazing.
- It has a beautiful UI which is simple and improves efficiency.
- Discover conversations taking place on mainstream news, blogs, forums, complaint forums, Twitter, Facebook, Instagram and all social platforms with ease.
- Gain insights on these conversations with beautiful dashboards and BI tools.
- Respond to customer queries in real time with an easy to use interface for your agents.
- Resolve their problems, automatically assign tasks to relevant team members and track turnaround time of responses.
1. Login to your Konnect Insights account
2. Navigate to the ‘Settings’ menu at the top of the page
3. Press on Add Profile button to add Freshdesk integration
4. Locate ‘Freshdesk’ and click the green ‘Connect with Freshdesk’ button
5. Head over to Freshdesk and login to your account
6. Click on your profile picture on the top right corner and select ‘Profile settings’
7. Copy your API key which will be available below the change password section on the right hand side
8. Head back to Konnect Insights, paste your Freshdesk API key in, enter your Freshdesk subdomain and press ‘Submit’
9. Now select the ticket you want to send through and hit Send to Freshdesk.
10. The ticket will be visible in your Freshdesk tickets.