Freshdesk customers can benefit from LateShipment.com integration to automatically create tickets for shipping events that may require your support team to intervene. Proactive communication from support agents helps improve the businesses last-mile experience and LateShipment helps in bringing the data to the table.
With a Freshdesk integration, you can have tickets automatically created for predictive delivery events that you select.
What happens when the status of a shipment in-transit, for which a ticket has been created changes?
Any updates on the delivery status for a shipment in-transit for which a ticket has been already created, are made available on the same ticket. This ensures that support agents have all the information they need around a shipment at one place.
How can I connect my Freshdesk account with LateShipment.com Pulse?
- Login to your LateShipment.com account.
- Click on the Settings icon on the top right corner.
- Select Connect Helpdesk
- On the “Select your Helpdesk” dropdown, pick Freshdesk
- Enter the Email ID that you’ve connected with your Freshdesk account
- Against the events for which you would like tickets created, turn the toggle “ON”
- Hit Submit to complete the setup.
Not an Admin? Share this app with your admin to install it for you.
Version History
This is the first version. Release notes not yet available.
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