Line channel for Freshdesk powered by Engagely
Integrate chat and voice interfaces of Engagely with Line bot on Freshdesk using conversational AI
Installing Line powered by Engagely will allow you to :
- Provide 24x7 assistance to your customers and retailers to order products, get automated human-like support, etc., from Line
- Connect Line bot to Freshdesk for raising tickets.
- Enable a host of features for users/agents such as transfer files, auto-respond, raise tickets (on Freshdesk) and more. Available with an AI bot and also as a vanilla Line channel as needed.
- Enable seamless multi-lingual communication with most languages including Chinese, Thai, Bahasa, Japanese, and many more.
- Single platform for Freshdesk, Line bot and Live Chat support
1. Head over to Freshworks Marketplace and click the dropdown menu beneath 'Select Product'.
2. Choose Freshdesk from the given options.
3. In the "Search box" search for 'Line channel for Freshdesk powered by Engagely', simply click on the icon and hit install.
4. You would be redirected to https://showcase.engagely.ai/engagelylinebot/ which would provide a step by step guide.
5. Upon successful authentication on the app, you will be able to use the Line bot.