This app lets you associate a ticket to another ticket as its child ticket at the touch of a button.
Agents can now link an already existing ticket to a parent ticket as its child in Freshdesk. The app helps eliminate the need for creating a new child ticket every time an agent needs to associate an existing ticket to a parent ticket. With the app, the agent can label the concerned ticket as ‘Child’ by using the ‘Link to Parent’ button in the ticket sidebar.
The only limitation of the app is that only ten tickets can be connected to a parent ticket simultaneously.
1. Enter Freshdesk URL (eg: https://domain.freshdesk.com)
2. Enter Freshdesk API key
3. Hit Install