Membit offers a holistic solution for customer support and process automation, creating an exceptional CX.
Membitbot harmonizes a variety of communication channels, AI and ML technology,chatbot integrations with CRM and Freshchat system.
With ultra-fast time to market and super-easy implementation, Membit boosts customer satisfaction and increases revenue.
Membit has omnichannel capabilities. It interfaces with a wide variety of inputs from user channels - mobile, desktop, Facebook, WhatsApp, and telephone. It processes the customer’s inquiry, and effectively executes the task automatically. It then uses its hybrid intelligence to decide whether the conversation would benefit from human interaction, in which case, the conversation is automatically escalated to Freshchat agents or any other live agent system, seamlessly and with no interruption.
If there is no live agent system, Membit will open a service ticket directly into Freshdesk.
No need for programming, no data scientists, or complicated procedures. Our smart chatbots make it all as easy as it can be - not just for the customer but for the organization as well.