Reduce distribution costs, increase delivery performance, improve customer experience.
With Parcelhub's Freshdesk integration your company will have full visibility of Parcelhub’s Tracking Support team's activity from within the Freshdesk environment. Parcelhub can act as an extension of your customer service team, dedicated to proactively managing your customers’ delivery queries.
What you’ll get with Parcelhub:
- Substantially reduce delivery queries
- Greatly reduce customer service workload
- Increase on time delivery performance
- Enhance overall customer experience
- By integrating your Freshdesk account with Parcelhub, we can handle all delivery-related tickets which are pushed into a pre-agreed folder within Freshdesk
- When pushed to this folder, queries are replicated in Parcelhub's system via an API
- Parcelhub can then communicate with your customer on your behalf, as you
- If actions are required by your team, queries will be pushed into a designated group in your Freshdesk account for your team to update
- All communications will be made visible through your Freshdesk account
Get in touch with Parcelhub's delivery management and tracking support teams by completing this enquiry form: https://www.parcelhub.co.uk/freshdesk/