Prodsight - Automated Topic & Sentiment Analytics
Conversation Insights and Sentiment Analysis without manual tagging
As your Freshdesk conversation volume grows, it becomes harder to see which issues and requests matter the most. Prodsight makes this easy by analysing your conversations and automatically identifying the most important topics you should be tracking, with intelligent stats such as sentiment and volume.
- No manual tagging
- Automatic topic suggestions
- Sentiment analysis
- Email reports
Use Prodsight to apply a data-driven approach to analysing feature requests and usability issues. This can help Product Managers to prioritise product roadmaps, get crucial buy-in from development teams and measure the impact of new features.
To find out what user issues Prodsight will unearth for you check out our free trial.
Connecting Prodsight with Freshdesk is simple. Just follow these steps:
1. Create a free Prodsight account
2. Click "Connect a Data Source" and choose "Connect with Freshdesk"
3. Enter your Freshdesk URL and API Key (you will find detailed instructions when setting up your connection)
4. Click "Connect" and you're done!
Prodsight will automatically sync your recent conversations and perform topic and sentiment analysis.