Automatically track customer issues and sentiment in your Freshdesk tickets
As your Freshdesk support ticket volume grows, it becomes hard to stay on top of customer issues and requests.
The Prodsight app makes this easy by automatically analyzing your tickets for topics and sentiment and producing a continuously updated report on the most common user issues.
As a Customer Support Manager, you can use the Prodsight app to stay on top of customer issues and reduce support ticket volumes by writing well-informed help articles.
As a Product Manager, you can use the Prodsight app to identify feature requests and usability issues. This would help you prioritize product roadmaps, keep you grounded in customer feedback and get buy-in from your teammates.
To find out what user issues Prodsight will unearth for you, start a free trial.
Connecting Prodsight with Freshdesk is simple. Just follow these steps:
1. Create a free Prodsight account
2. Click "Connect a Data Source" and choose "Connect with Freshdesk"
3. Enter your Freshdesk URL and API Key (you will find detailed instructions when setting up your connection)
4. Click "Connect" and you're done!
Prodsight will automatically sync your recent conversations and perform topic and sentiment analysis.