Create Freshdesk tickets from your Quriobot chatbot and provide the conversation data for reference.
The app helps reduce your support efforts by having a 'bot firewall' which does all the heavy lifting and creates tickets only if the bot did not answer the customer's questions right away.
This saves both the customer's and agent's time as the most frequent questions are answered immediately without delay. Also, the agents don't have to answer the same questions over and over again.
The app will work as a virtual agent helping your customers without them waiting, increasing engagement and decreasing the amount of time spent supporting them from your end.
Quriobot is a chatbot platform making it very easy to build chatbots which:
- are fully customizable in terms of look and feel
- offer flexible conversation logic to implement when needed, even very advanced conversation flow
- integrate with your systems to provide relevant content
- provide full-fledged internationalization support so your bot speaks the customer's language
What makes Quriobot unique is its simplicity and, at the same time, the possibility to go as deep as you need and fine-tune the conversation.
One of the most common use cases for this integration would be:
- install the Quriobot chatbot on your website (or Facebook page)
- implement a conversation flow which has an option for support request
- chatbot tries to address the request, by searching in FAQ, using the custom logic or by pointing to the knowledge base
- if the request cannot be addressed by the bot, ask for personal information and create a ticket in Freshdesk using this integration.
Install the app and integrate your chatbot with Freshdesk in minutes!
The installation manual is located here: