Ringover is a business phone with a host of features including call reports and analytics.
CLOSE TICKETS FASTER
Ringover for Freshdesk makes it easier for customer service teams to increase their efficiency with automatic call handling, logging and reporting without leaving Freshdesk.
UNLIMITED CALLS WORLDWIDE
With Ringover , users can make unlimited calls to 65+ landline and mobile destinations.
TAKE RINGOVER EVERYWHERE
Ringover is available via mobile and web apps so you can connect wherever and whenever. Set up in two minutes and stay reachable at all times.
INSTANT CALL-CENTRE FEATURES
Ringover connects to Freshdesk in one minute and offers advanced call-centre features such as: virtual landline, national and mobile numbers in 65+ countries; automated call activity logging; contact syncing; setting of business hours; call forwarding; personalized welcome greeting; IVR; collaborative SMS; call recording; call whisper & double-listening; call reports & analytics; screen-pop extension and more.
NO MORE MANUAL LOGGING
Every call, SMS, voicemail or conversation recording is automatically added to a client’s Freshdesk ticket. Ringover logs appear in tickets displaying time of call or SMS, user name, phone numbers, call duration and a link to voicemails and call recordings.
Ready to start calling? Request a demo to start your 15-day trial today - https://www.ringover.com/en/demo
Steps to follow:
1. Goto Settings tab in Ringover
2. Select Freshdesk from the list of apps
3. Enter the Freshdesk API Key; To get API Key, goto Profile settings in your Freshdesk account
4. Enter the domain details
5. Hit connection