Sapling's writing assistant helps support agents write high-quality messages.
Sapling's writing assistant helps support agents write high-quality messages and edit their responses more quickly on the Freshdesk platform. Sapling reduces agent response time and improves CSAT ratings due to higher-quality responses.
Sapling provides a browser extension that integrates into a number of popular communication and customer relationship management (CRM) platforms, including Freshdesk. Sapling makes inline suggested edits as users enter text onto different platforms. Users can accept or reject edits by hovering over suggestions and clicking on the appropriate control.
Sapling's edits include spelling and grammar corrections, as well as style suggestions.
Please visit https://sapling.ai/freshworks for more information.
For our Freshdesk integration, please try using our Chrome integration*.
You can get started by visiting https://chrome.google.com/webstore/detail/sapling-write-on-point/pjpgohokimaldkikgejifibjdpbopfdc and installing the extension by clicking "Add to Chrome".
From there, Sapling should be available on Freshdesk.
Click on the Chrome toolbar icon to verify that Sapling is enabled.
Register at https://sapling.ai (bottom of webpage) to try out Sapling Pro.
If you have any questions, please contact email@example.com or firstname.lastname@example.org.
*Currently, Sapling is only available for the Google Chrome browser.