Sync Freshdesk Tickets with Office 365 Tasks through SyncPenguin platform
This app allows Freshdesk users to sync their tickets with Office365 or Exchange tasks.
The app shows up on a ticket page side panel and has a sync button that triggers a synchronization process. You can also set up automatic (periodical) synchronization through SyncPenguin dashboard.
The service offers a 14-day free trial. Learn about pricing and SyncPenguin platform overall on our website: https://syncpenguin.com
To install the app on the Freshdesk side you need to know two values: SyncPenguin API Key and your sync account ID.
To start, sign up and log in to https://dashboard.syncpenguin.com
To create your sync go to the Synchronizations section and click the plus icon. Follow the steps to create a connection between Freshdesk Tickets and Office 365 Tasks. Then go to the sync page and create an account, which stores access credentials and some additional settings. After you open the created account, you can specify Freshdesk domain (without .freshdesk.com) and API Key, and also sign in to Office 365. If you use Exchange on-premise, specify endpoint URL, username (email) and password instead.
You can get SyncPenguin API Key in the Settings section of the dashboard. The account ID is the ID of the created account described above.
Feel free to contact email@example.com in case of any questions.