Tealium allows you to take action on your visitors in real-time based on their behavior.
Leverage the Freshdesk Cloud Delivery Connector to create new users, update existing users, and create new support tickets with a particular requester.
Freshdesk can be integrated in the following ways:
1) Device-Based Delivery
These connectors send data to the desired vendor or service directly from the client or device where the data is originating.
These connectors are hosted integrations within the Tealium platform utilizing AudienceStream. They receive data from the originating client or device, and send that data on to the desired vendor or service.
Please refer to this link to get more details on the interaction - https://tealium.com/integrations/freshdesk_freshdesk.php