Manage relationships with your current and future customers in a more effective manner, by having all the support history in one place.
This integration allows creating a bigger picture of your customers’ profiles on Teamgate. In a contact card, you can see all customer requests and their statuses; by clicking on a particular request, it’s possible to see full communication history. You probably know how important the newest information is if you want to establish good relationships with your clients and to close deals faster.
While on Teamgate:
Navigate to Settings > Additional features > Integrations
Click the gear icon and enter your Freshdesk subdomain name and token in the blank field > hit "Save"
You will find the API KEY within the Profile Settings in Freshdesk
After performing these steps you will be redirected to Teamgate and you will see the Freshdesk bar inside your contacts cards- all the tickets will be synced immediately.
For more information please visit https://support.teamgate.com