Provide fast and secure remote assistance to your customers via TeamViewer out of Freshdesk tickets
Free
100+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviews How to install?
1. Provide remote assistance to your customers to solve complicated issues quickly and efficiently.
2. Allowing agents to initiate a TeamViewer session directly from the ticket page with the click of a button.
3. Augmented Reality based support to allow supporters to what their customer see and provide guidance on the camera picture in real time
4. Ability to access customer’s workstation while resolving issues.
5. After the session is terminated, session details will be saved under session reports in TeamViewer and on the ticket for future reference.
6. Increase agent productivity and reduce time to resolution
7. Improve customer satisfaction.
No reviews available for this app.
Steps to install the TeamViewer app:
Prerequisite: A licensed TeamViewer account is needed to use this app. It can be created at login.teamviewer.com
1) Log in to your Freshdesk portal and head over to the Admin tab.
2) Go to Apps and click on “Get More Apps”.
3) Locate “TeamViewer” app and click “Install”.
4) Now, you can view your ‘TeamViewer’ widget right below the ticket sidebar in the ticket details page.
5) Click on ‘Authorize’ button and login to the TeamViewer backend with your TeamViewer Account.
6) To create a session invite for remote support click on ‘New Remote Support Session’ and the customer will automatically receive an invite to the session via e-mail
7) For an Augmented Reality support session click "New Assist AR" session and and enter the customers' phone number and click send invite
8) Once the session is shared click on "Join this session" to connect to the customer, and wait for the customer to click on the session link shared with him.
9) After the session is finished click "Cancel Session Invite" to invalidate the session code.
10) To add the TeamViewer connection reports to the ticket click "Get TeamViewer Session Details"
Not an Admin? Share this app with your admin to install it for you.
Version History
This is the first version. Release notes not yet available.
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