Measure how much time you or your support team spend on every ticket in FreshDesk and calculate their salary.
TMetric is a time tracking app with a clean interface designed to track your time spendings while working with Freshdesk.
TMetric helps to get a detailed overview of how productive your support team with solving tickets in Freshdesk.
Using Freshdesk-TMetric integration you will also be able to calculate the salary of every support manager depending on how much time he spent solving tickets in Freshdesk.
Let's setup TMetric so it can correctly capture your work time from Freshdesk.
1. Create TMetric account. It will take a few minutes.
2. Install one of the following TMetric browser extensions depending on a browser you prefer:
TMetric Chrome extension
TMetric Firefox add-on
TMetric Opera add-on
3. (optional) After registration, you can also install a time tracking desktop app, so you could track your work activity in details.
Now when you are all set, you can proceed to track work time in Freshdesk.
Tracking time in Freshdesk. How it works
Before explaining how it works, it is assumed that you already have an account in Freshdesk and created a project in it.
When you create or open a ticket in Freshdesk, you will see the TMetric Start timer button as shown in the screenshot below.
Click the button, and TMetric will start recording your Freshdesk working time. Notice that the Start timer button changes to the Stop timer button and displays the time you spent on the ticket.
If you have the status of Owner or Admin when first starting the timer for the ticket, TMetric pulls out from Freshdesk the project name of the ticket and automatically creates a project with the same name in your TMetric account.
The ticket appears on the Tracker page in the TMetric web app.
The name, ID, and project of the issue are the same as in UserEcho. Navigate back to Freshdesk simply by clicking the issue ID.