Click-to-call and get contacts information directly from Freshdesk with the vCS App.
The Freshdesk-vCS integration helps to boost agents productivity by enabling them to access vCS contact information and click-to-call feature directly from Freshdesk interface.
Using this app, you can:
- Synchronize contacts between your Freshdesk account and vCS.
- Allow "click-to-call": initialize a call with a single click.
- Search and display the inbound or outbound contact information. Automatically create a new contact if not exists.
1. Install the app from Freshdesk Marketplace.
2. Upon installation, you will be asked to enter:
- API Key which can be found at "Profile Setting".
- Your vCS information which all can be found at "Third-party integration" setting on your vCS domain.
3. Open your vCS domain and enter your Freshdesk domain and API key