Customer sentiment and emotion analysis for Freshdesk using IBM Watson NLU.
This app analyses the sentiments and emotions of the requester using the IBM Watson NLU Services. IBM Watson Natural Language Understanding is a cloud native product that uses deep learning to extract metadata from text such as entities, keywords, categories, sentiment, emotion, relations, and syntax. Multi language support makes this application useful in various region where customer interact using the native regional language as such Arabic.
Additionally, application can be configured to update the sentiment analysis result of the ticket.
- Identifies the tone and sentiments of customer or requester.
The application utilizes the deep learning natural language understanding of IBM Watson cloud services.
1. Sign up and create Watson NLU service in IBM Cloud. For more details please refer:
1. The custom field should be a text field.
2. You would have to refresh the page to see the updated value of the field since it is updated in the background and the page will not be refreshed automatically.