YellowAnt is an AI-enabled assistant bot that not only gives you a 360-degree view of your work but also lets you easily take quick actions. This integration will make it insanely easy for you to manage your Freshdesk account, wherever you go!
YellowAnt is a workplace assistant bot that helps you manage all your workplace applications, get important updates and enables you to take actions with simple text commands. YellowAnt is also available as a bot on popular team chat applications like Slack, Skype and Cisco Spark.
With the YellowAnt Freshdesk integration, you can easily create, edit, view and comment on Freshdesk tickets right from inside Slack, Skype and Cisco Spark.
You can integrate Freshdesk with YellowAnt using the following steps:
1) Login to your YellowAnt account and Click on "Integrations". Click on the "Integrate" button next to "Freshdesk".
2) Login to your Freshdesk account. Click on the top right button, and select Profile Settings. On the Profile Settings page, Copy your API Key and paste the key in the form.
3) Copy your Freshdesk team URL in the format teamname.freshdesk.com
4) Click on "Save Integration" to finish the Integration process
If the integration is successful, you will receive a message on the YellowAnt console that the integration is successful. You will be provided with a list of commands that you can use to pull data from your Freshdesk account.