Track Freshdesk tickets using Yoke and always stay on top of your customer service
The Yoke app allows you to add your Freshdesk tickets into Yoke for easier tracking and follow up.
Yoke.io uses Freshdesk APIs to report on key metrics such as the number of tickets assigned to you or watched by you.
You can track the following measures for any mailbox in your Freshdesk account:
* New and open tickets
* Tickets you are watching
* New topics in a forum
A machine learning algorithm figures out how often tickets are updated and alerts when a ticket has remained dormant for longer than usual.
Simply log into or sign up for Yoke.
On the list of apps to connect with, choose Freshdesk
Now choose your account name and URL and authenticate
Yoke will start showing the Freshdesk tickets inside the Yoke screen