Integrating Bomgar with Freshservice will bring remote desktop assistance into your service desk.
Let your agents reach end-users instantly without worrying about complications like firewalls and network changes with Freshservice’s Bomgar integration.
Installing the Bomgar app provides:
- Remote troubleshooting via screen-sharing and live chat that lets you quickly and securely identify and solve a user’s problem without spending hours on email or the phone
- Capability to easily start a session right from a ticket description page, a CI attached to a ticket, a CMDB entry or even the self-service portal.
- Live chat lets you answer customer queries instantly.
Overall, installing this app will increase your first call resolution rate and cut down time spent on on-site visits and get you better customer service ratings.
Please click on the link below so you can be redirected to the solution article with detailed information on the installation process.