Installing the ClickSend app will ensure that an SMS is sent through ClickSend every time a ticket is created in Freshservice.
Every time a ticket is created in Freshservice, an SMS will be sent through ClickSend. This app will:
- Ensure agents are on top of the tickets assigned to them
- Improve the productivity of agents
- Pave way for remote connectivity
Please copy paste the link https://help.clicksend.com/Integrations/freshservice-integration to get a detailed step by step guide for the integration.