This app helps agents duplicate a Service Request in Freshservice at the touch of a button.
This app helps agents expedite the process of duplicating a Service Request, thereby helps them improve their productivity. With just a click of a button, agents can clone any service request a maximum of five times. It saves a lot of time and effort for the agents and leads to quicker resolution of tickets.
1) The app will clone only the item(s) from the first category if there are items requested from two or more categories in the ticket.
2) If there are any custom fields present in the ticket, they wouldn’t appear in the cloned ticket(s).
Freshservice API Key: Click the Profile icon in the top right corner > Click Profile Settings to get the Freshservice API Key.
Follow the steps below for installation:
Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity > Search Clone Ticket > Select Clone Ticket > Click Install.
Once the Installation is complete, go to any ticket. In the right side panel, you will find the Clone Ticket button.
Go to Admin > Helpdesk Productivity > Apps > Clone Ticket > Uninstall.