Installing the Common ‘From' Email Address app will allow your agents to reply to customers from one common email address regardless of which email the query was sent to
End users could reach out to you on multiple email IDs for queries - like IT@yourcompany.com, firstname.lastname@example.org, email@example.com etc. But you may like all your replies to go only from one specific email ID which may be firstname.lastname@example.org.
With this app, you can set a common ‘From’ Email Address, so that all your replies will go only from that one specific email address, no matter what email the query was initially sent to.
This should make it easier to manage responses to your service desk’s support email.
1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto “Get more Apps”.
3. When you find Common From Email Address app, enter the email address that you want all the service desk replies should go from (please note that the entered email address should be registered and verified under the Admin -> Email -> Global Support Emails)
4. Click on Install.
6. You can start using the app now.