Dynamically set your change property behavior (show/hide/disable) based on your business rules.
This app helps you to quickly configure change property behaviour such as hide and/or disable specific fields based on pre-set conditions.
Sample use cases as follows,
1. Your servicedesk manages different type of changes and there is a need to have different fields for each type of changes. Form fields for reporting a minor change are different from form fields for reporting an Emergency or Major issue. This app lets you choose what fields you would want to display based on a certain type of change.
2. When you require different change fields for different groups in your company. This app lets you choose what fields you would want to display different groups.
Note: Currently the app covers the functions for the following fields -
Status, Impact, Priority, Group, Risk, Change Type and Group
Freshservice API Key: Click ‘Profile’ Icon at the Top Right corner > Click ‘Profile Settings’ – You will get the Freshservice API Key at the Right panel.
Freshservice Domain: Your Freshservice domain in this format company.freshservice.com without http:// or https://
Follow the steps below for installation:
Go to Admin > Helpdesk Productivity > Apps > Get More Apps > Agent Productivity > Search Dynamic Change Fields > Select Dynamic Change Fields > Click Install. > Input Freshservice API Key and Domain in the respective fields > Click Verify
Once the Installation is complete, you will be automatically directed to the page where you can create the Rules to set conditions and actions. Then Click Install.
There you Go! Set and Ready.
You can edit the rules or create new rules anytime by
Go to Admin > Helpdesk Productivity > Apps > Dynamic Change Fields > Select Settings (Cogs)
Go to Admin > Helpdesk Productivity > Apps > Dynamic Change Fields > Uninstall.
If you are facing any issues, Do feel free to reach out to us at email@example.com or create a ticket at https://makoitlab.freshdesk.com