Freshcaller is an integrated built-in phone system for all Freshservice users.
The Freshservice-Freshcaller integration helps businesses to set up, launch, and manage their IT teams from within their existing Freshservice accounts. Freshcaller is a modern phone system to help your IT teams connect seamlessly with your employees. Solve your employees’ needs and problems even from across the globe with an integrated phone system for your IT service desk. The Freshcaller-Freshservice integration aims to bring about the robust IT helpdesk features of Freshcaller into your Freshservice ecosystem.
~ Handle service requests over a more accessible channel
~ Ensure even your global employees can reach out to your central IT team
~ Stay in sync even if your IT team is spread all over the world
~ Deliver responsible support by converting missed calls and voicemails to tickets
~ Quicken every follow-up by adding your call to an existing ticket
~ Implement smart work arounds over a pre-recorded message
4 reasons why the Freshcaller-Freshservice integration is irresistible for businesses -
* Answer calls from within your Freshservice dashboard
* Quickly convert calls into tickets
* Help your employees place service requests right when they are on the call
* Voicemails and missed calls get automatically converted into tickets
* All call notes and recordings get added to the ticket
1) Please log in as an Account admin/Admin into your Freshservice account
2) Go to Admin Settings > Support Channels > Phone
3) Click on 'Create new account' option to add a new Freshcaller account to your existing Freshservice account
4) To integrate your existing Freshcaller account to your Freshservice account, use the "Connect to your existing Freshcaller account" option.
4) Click on 'Manage your Freshcaller account' to directly login to Freshcaller and set up your call center.