Call Control by Loyally, gives you full control over your PureCloud telephony from inside Freshservice.
The new standard in CTI’s is the full integration of PureCloud in the Freshservice Environment by Loyally. The most important features include:
- Full call control: answer, reject, dial, transfer and hold.
- Answers calls while continuing your current work in Freshservice.
- Automatic Frshservice customer lookup for outbound and inbound calls.
- View a customer’s most recent tickets inside the CTI.
- Make notes during the call.
- Add notes to an existing ticket.
- Add notes to a new ticket with the ability to set ticket attributes like ticket subject, status, priority, group and more.
- Handle wrap-up.
- Display queue and language preference of the caller.
- CLID selection for outbound calls.
The integration is fully SaaS, and does not require any installation or maintenance on your side.
Please contact us on our support address to install the Genesys PureCloud Call Control application or to schedule a personal demo.