Goverlan integrates with Freshservice to combine incident management with problem resolution.
The integration will help you to access, manage and work on your FreshService tickets directly from within Goverlan and quickly resolve issues. Upon working on a ticket, the full transcript of Goverlan actions is automatically registered in the incident record for accountability, auditing and knowledge building.
You do not need to modify your FreshService configuration or install a FreshService extension, the integration happens within Goverlan.
Once Goverlan is integrated with FreshService, you will be able to perform the following actions:
1. View or Search for Incidents
2. Manage Incident Information
3. Work on the Resolution of an Incident
Open the Goverlan General Settings, select the Incident Management category and select the FreshService provider from the list. Please provide the following information to set up the integration.
1. Provider web service URL : Enter the web address of your FreshService company instance.
2.Operator Console URL: This optional setting accepts a FreshService web address that you wish to configure as the default location to go to, when clicking on the FreshService icon within Goverlan
3. Email Address:
4. API Token or Password
5. Max rows per query
Once the settings have been entered, click on the Test Connection button to validate the configuration.