Hippo Video is an online video (screen, webcam, audio) recording tool which helps you create and add videos to your Freshservice tickets. It helps you create quick demos, how-to videos, and lets employees record issues and get feedback through videos. Hippo Video integrates closely with Freshservice to help your support team create videos to address and resolve issues quickly. 1. Ticket resolution - Capture the steps to resolve a problem as a video rather than explaining them over an email and sharing them with your employees. 2. How-to videos - Create tutorials and post them on your knowledge base. Enable your employees to help themselves with these videos. 3. Video Tickets - Give the power of video to your employees by letting them record issues through videos. The recorded issue is sent directly into the agent's account. 4. Easy sharing - You can share the created videos as an URL, embed in your knowledge base articles, send as an email, or share in social media. 5. Enhance employee relationships - Video is a great way to build relationships. Engage your employees with real-time videos. 6. Create testimonial videos - Let your employees share their journey in a more engaging and relatable way with videos. Simply share a link with your employees and let them record their testimonial through that link. Getting started is simple. Click Install and start crafting videos with Hippo Video. NOTE: All Freshservice users get Hippo Video free for 30 days (Total Value = $190). Contact support@hippovideo.io to activate.

Setting up Hippo Video app for Freshservice barely takes any time. Once you have installed Hippo Video, you just need to provide your Freshservice API Key and Admin Email of your Freshservice account to get started. To get FreshserviceAPI Key, all you have to do is: 1. Go to Profile -> Profile Settings 2. Copy the API Key shown in the page and paste to the Freshservice API Key field 3. In the next field, enter your Freshservice Admin Email address. Once you are done with this process, you will automatically be signed up with Hippo Video. And you will receive an email with your Hippo Video login credentials.