Bring in the power of videos into your Freshservice account with Hippo Video. Hippo Video is an online video (screen, webcam, audio) recording tool which helps you create and add videos to your Freshservice tickets. It helps you create quick demos, how-to videos and gives customers the facility to record issues and get feedback through videos. It integrates closely with Freshservice to help your support team create videos to address issues quickly and resolve it efficiently. 1. Ticket resolution - Capture the steps to resolve a problem as a video rather than explaining it over an email and share it with your employees. 2. How-To videos - Create tutorials and post it on your knowledge base. Enable your employees to help themselves with these videos. 3. Video Tickets - Give the power of video to your employees by letting them record issues through videos. The recorded issues comes directly into the agents account. 4. Easy sharing - You can share the created videos as URL, embed in your knowledge base articles, send as email and share in social media. 5. Enhance employee relationships - Video is a great way to build relationships. Engage your employees with real-time videos. 6. Create testimonial videos - Let your employees share their journey in a more engaging and relatable way with videos. Simply share a link with your employees and let them record their testimonial through that link. Getting started is simple. Click install and you can start crafting videos with Hippo Video.

Setting up Hippo Video app for Freshservice is just a 2 second work. Once you are done installing Hippo Video, you just need to provide your Freshservice API Key and Admin Email of your Freshservice account to get started. To get Freshservice API Key, all you have to do is 1. Go to Profile -> Profile settings 2. Copy the API Key shown in the page and paste to the Freshservice API Key field 3. In the next field, enter your Freshservice Admin Email address. Once you are done with this process, you will automatically be signed up with Hippo Video. You will receive an email with your Hippo Video login credentials.