Capture every step of a process and instantly publish a Freshservice solution article.
Creating solution articles is extremely painful and time consuming. A 20 step article takes between 30 mins to 1 hour to make. Take a screenshot, edit it, upload to your Freshservice Knowledge Base...rinse and repeat...over and over. Precious time wasted. Worst of all it’s your most valuable employee, a power user, that's tasked with this.
What if I told you iorad could speed this process -10X. That’s right. That same 30 to 60 minutes creating a solution article could be done in under 5 minutes.
iorad captures each step of a process as you go, while creating a knowledge base article at the same time. Just tell iorad you’re ready to capture and click through the steps in real time. Let iorad do the rest. In minutes, you’ll have a fancy interactive tutorial & process step list to publish as a Freshservice solution article.
iorad’s unique solution provides:
Auto-Generated Step list Solution Article: A clean and easy to read scrollable list
Interactive Practice Player: The learner performs the action to advance the player
Automagical Capture Tool: 10 times faster solution for creating knowledge base articles
Agents can tap the iorad extension in the browser toolbar to capture a process and within minutes have a published solution article in your Freshservice Knowledge Base. So, stop spending hours snapping screenshots & writing accompanying step by step instructions and start spending more time supporting more customers.
Iorad for Freshservice works like this:
- Connect your Freshservice Knowledge Base with iorad
- Capture your solution article steps
- Choose the publishing location
- Instantly live in your Freshservice Knowledge Base.